Hey everyone! I wanted to include some updates regarding a few important items. I like using this method to inform you so that it is on the website where you place/check your orders. If you have questions, you can still email firstname.lastname@example.org (this is the best way to reach me.)
PR people are back! Well, more people are starting to come back to planning again after the initial COVID shock wore off from our lives, have you noticed that? The shop certainly has! I have had these people out there for me letting people know about my new stuff and the favorites among them. Here are the PR Samplers you can choose from right now:
You can use any of their names in the order notes to receive their samplers! Plus they each have codes for 20% off your order. So if you need a code and want their sampler, voila! Keep an eye for them letting you know about the most recent fun stuff we have going on.
I am not sure if this has been stated on the website (I am currently developing better and more informative email confirmations for orders) but due to COVID-19 and recent events, the USPS has been struggling. This means packages may make mysterious stops on the way to you, they may not scan at every spot, they may even arrive opened. Please take photos ASAP as I will be insuring various orders and photos help me make a claim if anything arrives missing or damaged.
Also, it’s important to remember that I do work a full time job through the week so my business hours are mostly 8 PM – 2 AM for the shop. You can count on responses and sometimes shipping emails being sent in the middle of the night. This means your order will be a part of the next order drop. Most order drops are done on Mondays, Wednesdays, and Fridays so depending on when you placed your order, it may take 24-48 hours for your shipping to update. My post office also has a history of not scanning my packages or returning them because of a minute weight error. That can also cause a delay in updates on tracking. In order to get you your happy mail, we will work together through your order individually and see what’s been going on. Just email email@example.com for all the things.
OKAY. So, when I started Vividly Rani I placed my processing times at 1-2 weeks and I did achieve a period of time where I could process orders from 3-5 business days. Currently, I have the ETSY set to 5-6 weeks but orders are processing much faster. The website is set to 1-2 weeks for me to complete your order and drop it off at the post office.
GOOD NEWS! I am changing that to 3-5 Business Days until further notice. My husband and I have organized and it helped make some of my processes quicker and easier (WASHI!) and it helped me get a better efficiency to my order process. It’s wonderful the difference your environment can make!
Anyway, that’s the update for today. Hope you’re staying well out there. <3